Vice President of Performance Quality Improvement
Elizabeth joined the Southwest Key Familia in August of 2010. She has served in multiple leadership roles with the Immigrant Youth Services program, including Program Director, Director of Performance and Evaluation, and Managing Director. She has led programs to significant achievements in a variety of areas including monitoring and evaluation, process improvement and data technology. In addition, she has provided leadership in organization-wide initiatives, including client satisfaction, data integrity, and organizational outcomes. In her last position as Managing Director, she led the Service Director Team to provide leadership in the expansion and support of over 5,000 shelter beds for immigrant youth.
Elizabeth and her Performance Quality Improvement (PQI) team are responsible for fostering a learning organization that uses actionable data to continuously improve the quality of Southwest Key Programs, and to facilitate positive outcomes for children, youth and families. Prior to Southwest Key, Elizabeth worked with the Southwest Interdisciplinary Research Center (SIRC) in the Evaluation and Partner Contracts Division at Arizona State University. She also worked for human rights organization International Justice Mission for six years, where she assisted in the successful establishment and administration of legal relief offices in Guatemala and Bolivia, offering multi-disciplinary services for victims of child sexual abuse and human trafficking.
Elizabeth received her undergraduate degree from Calvin College and earned her Master of Social Work degree from Arizona State University.