Southwest Key Programs

Opening doors to opportunity

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Contact Us

Using the appropriate email form to contact Southwest Key will ensure the right person gets your message. Please read the descriptions below and click on the link for the email form that best fits your interest. 

If you have questions about employment at Southwest Key, please click on this link to contact our Human Resources Dept.

To apply for a job at Southwest Key or East Austin College Prep, you must use our online job application system. Click here to find it on the Jobs page.

To inquire about making a donation, volunteering or partnering with Southwest Key, click here to contact our Development team. 

If you are a member of the media and have a request regarding Southwest Key's Unaccompanied Minor program, you must go through the Administration for Children and Families’ Office of Public Affairs, at (202) 401-9215.

All other media requests for any of Southwest Key's other programs and for East Austin College Prep, can be made by clicking here to contact our Communications team.

If you have an inquiry regarding East Austin Children's Promise, click here to email the Children's Promise team.

If you have an inquiry regarding East Austin College Prep, click here to email EAPrep.

If you have an inquiry regarding our Youth Justice Programs, click here to email the Youth Justice team.

If you have an inquiry or would like a quote from Southwest Key Green Energy or Southwest Key Maintenance, click here to email the Enterprises team.

If you have a catering order or other Café del Sol inquiry, click here to contact the Café staff.

To email the Webmaster click here.

If your inquiry does not fit into any of the above categories, please use the below form for general inquiries.

Building Photo

Southwest Key Programs
National Headquarters & El Centro de Familia

6002 Jain Lane
Austin, Texas 78721
Phone  512.462.2181
Fax  512.462.2028
Email Us 
Hours of Operation: Mon-Fri, 8am - 5pm

Accessible on Capital Metro Bus No. 17
Click here for a map to our headquarters.

Key Email Contacts

Employment Empleo (Click here to ask about jobs. Haga clic aquí para preguntar acerca de puestos de trabajo.)

General Information 
Media Inquiries (For Immigrant Children's Services, media must go through the Administration for Children and Families’ Office of Public Affairs, at (202) 401-9215.)
Donate, Partner, or Volunteer 

East Austin Children's Promise
East Austin College Prep
Youth Justice Programs
Immigrant Children's Services  (Non-media requests only.)
Southwest Key Maintenance or Green Energy 
Cafe del Sol
Reserving Meeting Space

Feedback Line

Southwest Key welcomes any concerns, complaints, or suggestions with an aim to improve our service to the public, our clients, and our employees. Please submit any feedback about our programs, services, or organization to Joella Brooks, Southwest Key's Chief Operations Officer, by email to or by phone at 512-583-2518. You may also contact Ms. Brooks by mail at 6002 Jain Lane, Austin, Texas 78721.

Open Records Requests

Please submit all open records requests to the General Counsel and the Chief Operations Officer by e-mail to, by fax to (512) 462-2028, or by mail to 6002 Jain Lane, Austin, Texas 78721. Southwest Key has designated its General Counsel and Chief Operations Officer as the only personnel authorized to receive e-mail or faxed requests for open records.